Connext Corp. 1 Page Business Plan
Overview
Connext Corp. has a clear business objective to promote Inbound and Outbound Contact Services services. These services have been developed over 12 months with a core focus on addressing the key customer problem and associated opportunities.
The Business Objectives
When as a key component of our growth strategy we consider it critical to identify and outline our business objectives, and align these objectives with clear and measurable development milestones. Our key long term business objective is to grow revenue. Rapid revenue growth is considered the most critical and measurable business goal. At this stage of our development, we consider this to be more important than profitability growth, although both are important long term objectives.
The Customer
Connext Corp. has been created with a clear focus on the needs of our customers. Through a structured customer discovery process, we have validated the key customer problem as Reliable talent that can speak (and type) impeccable English.. This is a critical issue for our selected target market of Organizations that want to boost sales.
The Value Proposition
Connext Corp. is uniquely positioned to deliver value to Organizations that want to boost sales. "Connext Corp. will Offer relief to companies currently using Indian contact centers.." In order to be deliver on this value proposition, we We onboard talent that hasn't been saturated by contact centers.. This capability has taken considerable time and resources to develop and forms the cornerstone of our competitive advantage.
Competitors
We have a number of competitors within the Inbound and Outbound Contact Services market. We consider our key competitors to be: Midsize BPOs
Provincial-based BPOs. Our understanding of these competitors has been used to refine our strategy and value proposition. We believe that we can compete effectively with Midsize BPOs
Provincial-based BPOs by Offer depth of marketing expertise from senior management..
Key Strategies
Over the next 6 months our focus will be to Complete buildout of 100-seat contact center in Cagayan de Oro, Philippines. . This task will be undertaken in the context of our broader strategy to Buildout new operation centers in provincial Flipino towns where talent is fresh and unsaturated with contact centers. . These strategies are a tactical implementation of our overall business goal as outlined above.
Milestones
Measurement of the successful implementation of our strategies will be governed by measurable development milestones. The milestones that will be achieved over the next 2 years are: First center fully operational in CDO Break even Become profitable
About this document
Inbound and Outbound Contact Services Business Plan
This document was created by Ronald W. Watt, Jr. of Connext Corp. using the 5 minute Business Plan App. This technology and approach is powered by HyperQuestions.
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