Hello BPO 1 Page Business Plan
Overview
Hello BPO has a clear business objective to develop, produce, promote and distribute Advanced Telephony and Call Centre Solutions products and services. These products and services have been developed over 12 years with a core focus on addressing the key customer problem and associated opportunities.
The Business Objectives
When as a key component of our growth strategy we consider it critical to identify and outline our business objectives, and align these objectives with clear and measurable development milestones. Our key long term business objective is to acquire new customers. Customer acquisition is considered to be the critical activity and we are seeking to grow the number of customers. We understand that customer growth could be at the expense of profitability, and that there is a cost associated with customer acquisition. Our long term objective is to build a clear customer acquisition process.
The Customer
Hello BPO has been created with a clear focus on the needs of our customers. Through a structured customer discovery process, we have validated the key customer problem as Excellent Customer Service and growth in profit. This is a critical issue for our selected target market of SME.
The Value Proposition
Hello BPO is uniquely positioned to deliver value to SME. "Hello BPO will Increase customer acquisition and sales." In order to be deliver on this value proposition, we Our industry experience and the alignment of staff incentives with customer objectives. This capability has taken considerable time and resources to develop and forms the cornerstone of our competitive advantage.
Competitors
We have a number of competitors within the Advanced Telephony and Call Centre Solutions market. We consider our key competitors to be: Providence BPO, INNODATA, Brumby's International, Ignite Data and Lanka Bell. Our understanding of these competitors has been used to refine our strategy and value proposition. We believe that we can compete effectively with Providence BPO, INNODATA, Brumby's International, Ignite Data and Lanka Bell by We have the longest industry experience and the financial backing of a large group. The qualification of the key personal gives a clear edge over the competitors.
Key Strategies
Over the next 6 months our focus will be to Targeted research on SME requirements. This task will be undertaken in the context of our broader strategy to Market and influence sales. These strategies are a tactical implementation of our overall business goal as outlined above.
Milestones
Measurement of the successful implementation of our strategies will be governed by measurable development milestones. The milestones that will be achieved over the next 2 years are: Acquire 2 new clients before 2013 One of the acquired to be in the finance sector Create a large presence
About this document
Advanced Telephony and Call Centre Solutions Business Plan
This document was created by Trevin of Hello BPO using the 5 minute Business Plan App. This technology and approach is powered by HyperQuestions.
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