Med Pro Answering Service, LLC 1 Page Business Plan
Overview
Med Pro Answering Service, LLC has a clear objective to focus on Medical Professionals and their staff. These services have been developed over two years with a core focus on addressing the key customer problems while making your office run more smoothly and efficiently. You and your whole office staff will be pleased! Guaranteed.
The Business Objectives
As a key component of our growth strategy we consider it critical to identify and outline our business objectives and align these objectives with clear and measurable development milestones. Our key long term business objective is to continue providing great customer service to our current clients while acquiring new customers. Customer acquisition is considered to be the critical activity and we are seeking to grow the number of customers. We understand that customer growth could be at the expense of profitability, and that there is a cost associated with customer acquisition. Our long term objective is to build a clear customer acquisition process.
The Customer
Med Pro Answering Service, LLC has been created with a clear focus on the needs of our customers. Through a structured customer discovery process, we have validated the key customer problem as medically trained professional staff to handle all after hours patients with very little interference in the physicians life. No more late night calls if you, as the doctor, would like our RN to handle the situation till morning. Basically, you make the rules-we follow! And, with courteous, professional, well trained agents!. This is a critical issue for our selected target market.
The Value Proposition
Med Pro Answering Service, LLC is uniquely positioned to deliver value to medical pofessionals. "Med Pro Answering Service, LLC will provide you with a well deserved addition to your office for patients to have a competent, reliable, knowledgeable service." In order to be deliver on this value proposition, I, as the owner and manager, have ten years invested in this business and my staff is medically and professionally trained to make your life easier! No more daily patient complaints about your rude answering service. This capability has taken considerable time and resources to develop and forms the cornerstone of our competitive advantage.
Competitors
We have a number of competitors within the Medical Professionals Answering Service market. But, we consider our key advantages to be: There are very few live answering services left. Everyone is relying on these automated systems, making your life and your patient's lives much more difficult!!. Our understanding of these competitors has been used to refine our strategy and value proposition. We believe that we can compete effectively with There are very few live answering services left. Everyone is relying on these automated systems, making your life and your patient's lives much more difficult!! We are professional, courteous, well trained and WE CARE ABOUT YOU, YOUR STAFF, AND YOUR PATIENTS/CLIENTS!!.
Key Strategies
Over the next 6 months our focus will be to Appoint marketing manager, meet with office managers and staff, show medical offices our companies and the successful and happy client roster. This task will be undertaken in the context of our broader strategy to expand to accommodate more medical offices. These strategies are a tactical implementation of our overall business goal as outlined above.
Milestones
Measurement of the successful implementation of our strategies will be governed by measurable development milestones. The milestones that will be achieved over the next 2 years are: obtain new clients, expand agents, prove my company is the best for any medical office
About this document
Medical Professionals Answering Service Business Plan
This document was created by Melanie of Med Pro Answering Service, LLC using the 5 minute Business Plan App. This technology and approach is powered by HyperQuestions.
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