Customer Service Training 1 Page Business Plan

Customer Service Training and training essentials Business Plan

Customer Service Training 1 Page Business Plan

 

Overview

Customer Service Training has a clear business objective to develop, produce, promote and distribute Customer Service Training and training essentials services. These services have been developed over 1 month with a core focus on addressing the key customer problem and associated opportunities.

The Business Objectives

As a key component of our growth strategy, we consider it critical to identify and outline our business objectives, and align these objectives with clear and measurable development milestones. Our key long term business objective is to acquire new customers. Customer acquisition is considered to be the critical activity and we are seeking to grow the number of customers. We understand that customer growth could be at the expense of profitability, and that there is a cost associated with customer acquisition. Our long term objective is to build a clear customer acquisition process.

The Customer

Customer Service Training has been created with a clear focus on the needs of our customers. Through a structured customer discovery process, we have validated the key customer problem as The need to make every guest experience a positive experience.. This is a critical issue for our selected target market of New and existing hospitality and retail operations..

The Value Proposition
 

Customer Service Training is uniquely positioned to deliver value to New and existing hospitality and retail operations.. "Customer Service Training will TSA provides training and training essentials designed to help restaurant and retail outlets increase revenues through customer training.." In order to be deliver on this value proposition, we TSA utilizes a large bank of current and former hospitality professionals with unique knowledge of how to provide effective and efficient training for our clients.. This capability has taken considerable time and resources to develop and forms the cornerstone of our competitive advantage.

 

Competitors

We have a number of competitors within the Customer Service Training and training essentials market. We consider our key competitors to be: Service That Sells, Coyle Hospitality Group, Waitrain Inc.. Our understanding of these competitors has been used to refine our strategy and value proposition. We believe that we can compete effectively with Service That Sells, Coyle Hospitality Group, Waitrain Inc. by We have a unique customization technique that work best for individual customers and locations..

Key Strategies

Over the next 6 months, our focus will be to In order to reach more potential clients TSA will need to contact more businesses in areas from Boston to Miami.. This task will be undertaken in the context of our broader strategy to TSA will provide customer service training and training essential customized to help our clients increase revenue, save money and increase guest satisfaction.. These strategies are a tactical implementation of our overall business goal as outlined above.

Milestones

Measurement of the successful implementation of our strategies will be governed by measurable development milestones. The milestones that will be achieved over the next 2 years are: 25 Clients by year's end 2016 Malaysian Training Trip 100 Clients by June 2017

About this document
Customer Service Training and training essentials Business Plan
This document was created by Marc of Customer Service Training using the 5 minute Business Plan App. This technology and approach is powered by HyperQuestions.

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