Go Power Tech 1 Page Business Plan
Overview
Go Power Tech Pro has a clear business objective to offer On-call troubleshooting and dispatching services for Daktronics, Milwaukee, and Skyline Signs and Lighting products and services. These services have been developed over a 7 year span and focus on addressing the key customer problem and associated opportunities.
The Business Objectives
As a key component of our growth strategy we consider it critical to identify and outline our business objectives, and align these objectives with clear and measurable development milestones. Our key long term business objective is to acquire long term happy customers. Customer acquisition is considered to be the critical activity and we are seeking to grow the number of customers. We understand that customer growth could be at the expense of profitability, and that there is a cost associated with customer acquisition. Our long term objective is to build a clear customer acquisition process.
The Customer
Go Power Tech Pro has been created with a clear focus on the needs of our customers. Through a structured customer discovery process, we have validated the key customer problem being: Failed price changes. Failures are occurring due to a broken part within the sign, a problem your staff can't fix without the proper troubleshooting and guidance of our on-call support staff.. This is a critical issue for our selected target market of Retail Chains and participating price competitors.
The Value Proposition
Go Power Tech Pro is uniquely positioned to deliver steadfast reliable services for companies small and large..."Go Power Tech Pro can provide services that will save your company time and money.." In order to be deliver on this value proposition, we at Go Super Tech Pro want to take some of the overwhelming burdens off of our busy clients. How we operate: your business calls into our live support center, the call is then prioritized, documented and troubleshot over the phone with one of your staff members and one of our on-call agents to resolve any issues that can be fixed over the phone - any time day or night! If we find a hardware malfunction while troubleshooting, immediately, we dispatch a licensed technician to go on-site and pin point the problem and determine which parts are to be ordered. We schedule part and tech arrival to be on-site same day. To ensure quality services, the signage will then be tested before the technician leaves to complete their work order and verified with your staff all is working properly and the problem has been completely resolved. All your company has to do is make the call, troubleshoot basic testing procedures and Go Super Tech Pro escalates, dispatches, and handles all of the "other time consuming stuff" to resolve your problem. When the job is complete, your company will receive a pre-approved invoice with every part, travel, and labor, charge itemized for easy accounting at a competitively low rate! This capability has taken considerable time and resources to develop and forms the cornerstone of our competitive advantage.
Competitors
We have a number of competitors within the on-call troubleshooting and dispatching services, market. Like many 3rd party troubleshooting and dispatching services, such as Sylvania Lighting and Amtech Lighting we offer our specialized services to render your busy staff from paperwork, products and terminology that can hinder them from their busy day to day work schedules. Unlike the others, We offer training courses to prepare your staff for the "not so pleasant" down sign or lighting outage. We offer competitive rates and quality services. No under the table nonsense, surprise costs or untimely repairs. Go Super Tech Pro wants to win you over with our passion for hard work and quality.. Our understanding of these competitors has been used to refine our strategy and value proposition. We believe that we can compete effectively with many 3rd party troubleshooting and dispatching services, such as Sylvania Lighting and Amtech Lighting we offer our specialized services to render your busy staff from paperwork, products and terminology that can hinder them from their busy day to day schedules. Unlike the others we offer troubleshooting training courses to prepare them for the "not so pleasant" down sign or lighting outage. We offer competitive rates and quality services. No under the table nonsense, surprise costs or untimely repairs. Go Super Tech Pro wants to win you over with our passion for hard work and quality. Signage is an often overlooked very important piece of a business. Price advertisement and lighting can bring in new/ regular customers or send them running across the street! Be confident that your signs work properly, are well lit, and display the correct prices. Go Super Tech Pro is ready to serve you!
Key Strategies
Over the next 6 months our focus will be to provide understandable troubleshooting, licensed technician dispatching, part supply, shipping, assign priority based on your needs! We want your business to have the sharpest form of advertisement; all while providing top of the line, friendly customer service that your company can rely on.. This task will be undertaken in the context of our broader strategy to One year from today, our company goal is to achieve the highest ratings for customer service, accuracy, quality on-site services, and fair pricing reviews from our clients. . These strategies are a tactical implementation of our overall business goal as outlined above.
Milestones
Measurement of the successful implementation of our strategies will be governed by measurable development milestones. The milestones that will be achieved over the next 2 years are: Open Go Super Tech Pro. Obtain 5 contracts in 10 months. Obtain 10 contacts and employe 2+agents in 20 months.
About this document
On call live troubleshooting and dispatching service for Daktronics, Milwaukee, and Skyline signs and pricing units. Business Plan
This document was created by Kristy of Go Power Tech using the 5 minute Business Plan App. This technology and approach is powered by HyperQuestions.
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